Shipping, Returns & Refund Policy

This page sets out the shipping, returns, and refund policy for all orders placed at www.grotesqueshirts.com (“the Site”), operated by Andrea Marchetti (GrotesqueShirts), VAT number IT13323740962, Piazza Tirana 12, 20147 Milano (MI), Italy.

This policy applies to orders shipped to Italy, the European Union, and Switzerland, and is issued in accordance with applicable Italian and European consumer protection law, including Articles 52–59 of the Italian Consumer Code (D.Lgs. 206/2005), as applicable.

1. Product Information and Production Model

GrotesqueShirts operates on a print-on-demand basis. Each item is produced individually after an order is placed through our fulfilment partner Printify, Inc., with products printed by Monster Digital.

We do not normally hold finished stock in advance. Production begins after your order has been confirmed.

Because our products are made to order, production times may be longer than those of products held in stock. However, the print-on-demand nature of our products does not, by itself, affect any statutory consumer rights, including the right of withdrawal where applicable.

2. Pricing and Delivery Costs

All product prices shown on the Site include standard delivery costs. No separate standard shipping fee is normally charged at checkout.

The total amount payable is displayed before you submit your order.

3. Production and Delivery Times

All delivery timeframes are estimates and may vary depending on the destination, carrier conditions, seasonal demand and other circumstances outside our reasonable control. They are not guaranteed delivery dates.

Total estimated delivery time, including production, is approximately 15–28 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Tracking information may not be available for every shipment.

We are not responsible for delays caused by customs procedures, carrier disruptions or other events outside our reasonable control. This does not affect any mandatory rights you may have under applicable consumer law.

4. Right of Withdrawal — 14-Day Returns

Where applicable under consumer law, you have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without giving any reason.

To exercise your right of withdrawal, you must notify us clearly within the applicable withdrawal period by contacting:

info@grotesqueshirts.com

Your notification should include your order number, the item(s) concerned and your contact details. You may use a model withdrawal form where applicable, but this is not mandatory.

We will acknowledge receipt of your withdrawal notification without undue delay.

Returning the Goods

After notifying us of your withdrawal, you must return the goods within 14 calendar days.

Please send returned goods to:

Andrea Marchetti — GrotesqueShirts
Piazza Tirana 12
20147 Milano (MI)
Italy

Returned products must be handled with reasonable care. You may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return Shipping Costs

Unless otherwise required by applicable law, the direct cost of returning the goods is borne by the customer.

We recommend using a tracked shipping service and keeping proof of shipment. We are unable to provide prepaid return labels.

Refunds

Where a valid right of withdrawal has been exercised, we will refund the payments received from you, including applicable standard delivery costs, in accordance with applicable law.

We may withhold reimbursement until we have received the returned goods or until you have provided sufficient evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be issued using the original payment method used at checkout, unless otherwise agreed with you and permitted by law.

5. Defective, Damaged or Incorrect Products

If your order arrives defective, damaged or materially different from the product ordered, please contact us at info@grotesqueshirts.com.

Please provide your order number and, where appropriate, photographs and a description of the issue so that we can assess the problem.

You are entitled to the remedies provided by applicable consumer protection law, including the legal guarantee of conformity described below.

Where a product is confirmed to be defective, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, price reduction or refund, as applicable.

You will not be required to bear costs that applicable law requires us to bear in connection with a valid lack-of-conformity claim.

Minor variations in colour, print placement or other production details that do not affect conformity with the product description or reasonable quality expectations do not, by themselves, constitute defects.

6. Legal Guarantee of Conformity

Products sold to consumers are covered by the applicable legal guarantee of conformity.

For sales covered by Italian consumer law, the legal guarantee applicable to consumer goods lasts two years from delivery and is governed by Articles 128–135 and subsequent provisions of the Italian Consumer Code, as applicable.

The legal guarantee applies independently of any commercial or voluntary guarantees that may be offered.

Nothing in this policy limits or excludes any mandatory statutory rights.

7. Order Cancellation

You may request cancellation of an order before production has started.

Because our products are made to order, production begins shortly after order confirmation. Once production has begun, cancellation is generally no longer possible.

However, the inability to cancel an order after production has started does not affect any statutory right of withdrawal that may apply after delivery.

To request cancellation, contact us as soon as possible at info@grotesqueshirts.com, quoting your order number.

8. Lost or Undelivered Orders

If your order has not arrived within the applicable estimated delivery timeframe, please contact us so that we can investigate the shipment.

Where an order is confirmed to have been lost in transit, we will provide an appropriate remedy in accordance with applicable law, which may include a replacement or refund.

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer, subject to any mandatory rights under applicable law.

9. Customs, Duties and Import Taxes

Orders delivered to countries outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

For orders delivered to Switzerland, any applicable import duties or taxes are the responsibility of the customer.

Unless otherwise stated at checkout or required by applicable law, such charges are not included in the product price.

Customs procedures may also cause delays beyond the estimated delivery timeframe.

10. Contact

For questions, complaints or requests concerning shipping, returns or refunds, please contact:

Andrea Marchetti — GrotesqueShirts
Email: info@grotesqueshirts.com
Website: www.grotesqueshirts.com

We aim to respond to enquiries within 2 business days.

Last updated: 3 September 2026